Returns & Refunds

30-Day Return Policy

Customers may request a return within 30 calendar days of the confirmed delivery date.

To qualify for a standard return:

• The product must be unused.
• The product must be in its original condition.
• Original packaging, accessories, and included components must be present.
• Consumable products must remain unopened and have intact seals, where applicable.
• Proof of purchase or an order number is required.

Returns must be authorized by PolarTronix before products are shipped back.

Nonreturnable Products

For product safety, quality assurance, and contamination prevention, the following products cannot be returned once opened or used:

• Liquid metal thermal compounds
• Thermal paste
• Thermal putty
• Thermal pads that have been applied or altered
• Solder paste, solder wire, and flux
• Electronics cleaning solutions
• Metal polish
• Other consumable materials

Unopened and unused products in their original condition may be eligible for return within 30 days.

Products that arrive defective, damaged, or incorrect are handled separately under our defective product policy.

Defective, Damaged, or Incorrect Products

Something wrong with your order? We'll help make it right.

If your product arrives damaged, defective, or different from what you ordered, contact us at support@polartronix.com.

Please include:

• Your order number
• A brief description of the issue
• Photos of the product or packaging, when available

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

For verified errors caused by PolarTronix or products that arrive defective or damaged, PolarTronix will cover applicable return shipping costs.

Customers should contact us within 30 days of delivery when possible. This does not limit any rights provided by applicable law.

Return Shipping

For standard returns involving unwanted or incorrectly ordered products, customers are responsible for return shipping costs.

If the return is due to a PolarTronix error or a verified defective product, we will provide an appropriate return shipping solution at no cost to the customer.

Do not send products back without receiving return instructions.

Certain products, including liquid metal and other regulated materials, may have special transportation restrictions. Customers must contact PolarTronix before attempting to return these items.

Refund Processing

Once an authorized return is received, our team will inspect the returned product.

Approved refunds will be issued to the original payment method, normally within 5 business days after inspection.

Additional processing time may be required by the customer's bank or payment provider.

Original shipping charges are generally nonrefundable for standard returns, unless the return results from a PolarTronix error or applicable law requires otherwise.

No restocking fees are charged for eligible standard returns.

Exchanges

We do not currently offer direct exchanges for standard returns.

Customers who wish to purchase a different product may return an eligible item and place a new order.

For defective or incorrect products, PolarTronix may arrange a replacement without requiring a new purchase.

Orders Purchased Through Other Retailers

This return policy applies to purchases made directly through the official PolarTronix website.

Products purchased through Amazon, Walmart, eBay, or authorized distributors are generally subject to the return policies of the original retailer.

For purchases made through another retailer, customers should first contact that retailer for return assistance.

Customers may still contact PolarTronix for product-related questions or support.