FREE STANDARD SHIPPING
FREEOrders $14.99+
Estimated carrier transit time: 2–5 business days.
Shipping Policy & Questions
Shipping & Delivery
Fast, reliable shipping for your PolarTronix order.
Most orders placed before 12:00 PM ET on business days ship the same day.
Shipping options
USPS GROUND ADVANTAGE
$3.99
Estimated carrier transit time: 2–5 business days.
Available for orders that do not qualify for free shipping or for customers who specifically select this service at checkout.
FEDEX 2DAY
$7.99
Faster delivery using FedEx 2Day.
Orders $29.99+ qualify for FREE FedEx 2Day shipping.
Delivery estimates begin after the package has been shipped and do not include order processing time. Estimated delivery dates are not guaranteed.
Spend $14.99 — Standard Shipping Is On Us
Orders with a qualifying merchandise subtotal of $14.99 or more receive free standard shipping.
Spend $29.99 — Upgrade to Free 2-Day Shipping
Orders with a qualifying merchandise subtotal of $29.99 or more receive free FedEx 2Day shipping when the service is available for the order and destination.
Shipping eligibility should be based on the merchandise subtotal after discounts and before taxes.
Order Before Noon. Ships Today.
Most in-stock orders placed before 12:00 PM Eastern Time, Monday through Friday, ship the same business day.
Orders placed after 12:00 PM ET will normally ship the next business day.
Orders placed on weekends or U.S. holidays will normally begin processing on the next business day.
Unusually large orders, backordered products, payment verification, dangerous-goods shipping requirements, severe weather, carrier disruptions, or other unusual circumstances may require additional processing time.
Shipping questions
Do you offer overnight shipping?
Not at this time. Our fastest currently available shipping option is FedEx 2Day. We may add additional expedited shipping options in the future.
How do I track my order?
Once an order ships, the customer will receive a shipping confirmation email containing the tracking number and carrier information.
Tracking information may take some time after shipment to begin showing movement in the carrier's system.
My package is delayed. What should I do?
Carrier delivery dates are estimates and delays can occasionally occur because of weather, carrier network conditions, holidays, address issues, or other circumstances outside PolarTronix's control.
Customers should first check their tracking information for the latest carrier update.
If tracking has stopped updating for an unusual amount of time, customers should contact PolarTronix Support at support@polartronix.com so we can help investigate.
Tracking says delivered, but I can't find my package. What should I do?
Sometimes carriers mark packages as delivered shortly before they actually arrive.
Please:
- Allow up to 48 hours after the carrier's recorded delivery time.
- Check around entrances, porches, garages, mailboxes, parcel lockers, and other safe delivery locations.
- Check with other members of your household or business.
- Check with nearby neighbors when appropriate.
- Confirm that the shipping address on your order was correct.
If the package still cannot be located after 48 hours, contact PolarTronix Support at support@polartronix.com.
We will review the tracking information and, when appropriate, open an investigation with the shipping carrier.
What happens if my package is lost?
We want customers to receive what they ordered.
If tracking indicates that a shipment has been lost in transit or a carrier investigation determines that the package cannot be located, PolarTronix will review the claim and eligible orders may be replaced at no additional cost.
Lost or missing package claims must be reported to PolarTronix within 30 days of the original shipment date.
Replacement shipments will normally be sent only to the original shipping address used on the order.
PolarTronix may require carrier investigation or additional information before approving a replacement.
What if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address during checkout.
If the order has not yet shipped, contact support@polartronix.com immediately. We will make reasonable efforts to update the address, but address changes cannot be guaranteed once an order enters fulfillment.
PolarTronix is not responsible for packages that are lost or delivered incorrectly because an incorrect or incomplete address was provided by the customer.
If an undeliverable package is returned to PolarTronix, we can assist with the next steps after the package has been received back at our facility. Additional shipping charges may apply if the customer requests reshipment.
My order arrived damaged. What should I do?
Contact support@polartronix.com as soon as possible.
Include:
- Your order number
- A description of the problem
- Photos of the shipping package
- Photos of the damaged product
- Photos of any damaged packaging materials
Customers should keep the original package, product, and packing materials until the claim has been resolved because the carrier may require them during an investigation.
We will review the issue and arrange an appropriate replacement or other resolution for eligible claims.
Shipping restrictions
Certain PolarTronix products may be classified as regulated or dangerous goods for transportation.
Available carriers, shipping speeds, and destinations may therefore vary depending on the products in the order.
The shipping methods displayed during checkout should always represent the currently available options for that specific order and destination.
Delivery estimates
Shipping and delivery times shown on the website are estimates unless explicitly stated otherwise.
Carrier transit times begin after an order has been processed and handed to the carrier.
PolarTronix cannot guarantee carrier delivery times or be responsible for delays caused by weather, natural events, carrier disruptions, incorrect addresses, holidays, or other circumstances outside our reasonable control.
Still Have a Shipping Question?
We're happy to help.
Email: support@polartronix.com
Contact Support