Shipping Policy
Fast, reliable shipping for PolarTronix products throughout the United States. Choose the delivery option that works best for you at checkout.
Order Processing
Orders are processed and prepared for shipment as quickly as possible. Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier.
Delivery Estimates
USPS Ground shipments typically arrive within approximately 2–6 business days. Expedited shipping is intended for approximately 2-business-day delivery after carrier pickup.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, regional service interruptions, or other circumstances outside of our control may affect delivery times.
Shipping Carriers
Depending on the shipping method, destination, package size, and service availability, PolarTronix may ship orders using USPS, UPS, or FedEx.
Tracking Your Order
Once your order has shipped, tracking information will be provided using the contact information associated with your order. Please allow time for the carrier to scan the package and activate tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
Once an order has entered the fulfillment or shipping process, we may not be able to change or redirect the delivery address.
Carrier Delays
Once a shipment has been accepted by the carrier, transportation and final delivery are handled by that carrier. Delays caused by the carrier do not necessarily indicate that a package is lost.
Lost or Missing Packages
If your tracking information shows an unusual delay or your package appears to be missing, please contact us so we can help review the shipment information and determine the appropriate next steps.
Questions About Shipping?
If you have questions about an existing order, shipping method, or delivery, please contact PolarTronix customer support and include your order number whenever possible.
